super cuan Platform Privacy Notice

This page describes what we collect when you use super cuan and how we keep that data protected. We operate an online entertainment platform available where local law permits. Our commitment is to handle your information transparently, process it securely, and respect your rights under applicable data protection law.

We collect personal data only to deliver our service — account verification, payment processing, withdrawal settlement, and fraud prevention. We do not sell your data to third parties. This notice explains our practice in plain terms.

What we collect on super cuan

When you create an account on super cuan, we collect your name, email address, phone number, and date of birth. We also collect identity documents — a national ID card or passport — to verify your identity under our Know Your Customer (KYC) policy. This verification is mandatory before you can withdraw funds.

We collect payment information when you deposit or withdraw. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive transaction records from those payment processors. We also collect bank details (mobile banking, local payment, online payment, e-wallet account numbers) for direct transfers. We do not store your full card numbers or passwords.

We collect behavioural data — which games you view, which markets you browse, how long you stay on super cuan, and which device you use. We use cookies and similar tracking technology to recognise you on return visits and to prevent fraud. Our servers may sit outside your jurisdiction; data transfers comply with applicable law.

How we use your data

We use your personal data to operate super cuan: to create and secure your account, process your deposits and withdrawals, settle your transactions, and comply with anti-money-laundering (AML) rules. We also use it to detect fraud, prevent account abuse, and respond to your support requests.

We use behavioural data to improve our platform — to understand which live-dealer tables, sportsbook markets, slot games, and esports coverage are most used, and to tailor your experience. We do not use your data for marketing without your consent.

Third-party processors

We share your data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) to complete transactions. We also share data with identity-verification vendors to confirm your KYC documents. These processors are bound by confidentiality agreements and may only use your data to deliver their service to us.

We may disclose your data if required by law — for example, to comply with a court order or a request from a financial regulator. We will not voluntarily share your data with government agencies unless legally compelled.

Your rights on super cuan

You have the right to access your personal data held by super cuan. You can request a copy of your account information, including your KYC documents and transaction history, by contacting our support team. We will provide it within 14 days.

You have the right to correct inaccurate data. If your name, email, or phone number is wrong in our system, you can update it in your account settings or ask our support team to do so.

You have the right to object to our use of your data for behavioural analysis and fraud prevention. However, objecting to fraud prevention may limit your ability to use super cuan safely.

Cookies and tracking

We use cookies to remember your login session, to store your language preference, and to track which games and markets you view. These cookies help us recognise you on your next visit and prevent you from logging in repeatedly. We also use cookies to detect suspicious activity — for example, multiple login attempts from different locations.

You can disable cookies in your browser settings, but doing so may prevent super cuan from working correctly. We do not use third-party cookies for advertising or cross-site tracking.

Data security and retention

We encrypt your data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. Our servers are protected by firewalls, intrusion detection, and regular security audits. We limit access to your data to employees and contractors who need it to deliver our service.

We retain your account data for as long as your account is active. After you close your account, we retain your KYC documents and transaction records for five years to comply with anti-money-laundering law. We then delete or anonymise your personal data unless we are required to keep it longer by law.

Contact and complaints

If you have questions about our privacy practice, contact our support team. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority.

Our services are available only where applicable local law permits. We undertake to protect your data, verify your identity, and process your withdrawals without delay. This is our commitment to every account holder on super cuan.